Skip to main content
Navigation Menu

frequently asked questions

Find Answers To Your Frequently Asked Questions.

  • Government regulations say that any or all of these spices can be labeled as "spice" on an ingredient listing:
    Allspice, Anise, Basil, Bay leaves, Caraway seed, Cardamon, Celery seed, Chervil, Cinnamon, Cloves, Coriander, Cumin seed, Dill seed, Fennel seed, Fenugreek, Ginger, Horseradish, Mace, Marjoram, Mustard flour, Nutmeg, Oregano, Paprika, Parsley, Pepper, black; Pepper, white; Pepper, red; Rosemary, Saffron, Sage, Savory, Star aniseed, Tarragon, Thyme, Turmeric.

    Note: MSG (monosodium glutamate), meat and other ingredients are not included under "spices." Individual spices are not considered a top food allergen by the food industry so they are not shown specifically. If you're trying to avoid a particular spice for allergy reasons, we cannot recommend any product that identifies all of its included spices in the ingredient list.

  • A code date is stamped into the bottom of each package. It is recommended that the product be prepared before that date for the best flavor and quality. For example, if the package is marked JAN 01 15 B13, the product should be prepared and enjoyed before January 01, 2015. The package code date is based upon the shelf life of the product when the product is stored in a cool, dry location. As with all food products, the flavor and quality of our products can change or weaken over time. Most seasoned products have a 12-month shelf life. Improper storage, such as exposure to high temperatures or high humidity, may reduce the quality of the product before the "Best Before" date.

  • The package code date is based upon the shelf life of the product when the product is stored in a cool, dry location. As with all food products, the flavor and quality of our products can change or weaken over time. Most seasoned products have a 12-month shelf life. Improper storage, such as exposure to high temperatures or high humidity, may reduce the quality of the product before the "Best Before" date.

  • Our Heat & Eat products come in a microwaveable pouch. These products are microwaveable in just 90 seconds and can be purchased in the following grain and flavor types:

    Rice Pilaf – Original
    Long Grain & Wild Rice – Original 
    The remainder of our products come in a box and can be prepared anywhere between 5-40 minutes, depending on the product.